PepsiCo Pulls Racist Mountain Dew Ad In Response to Social Media Backlash

Screen Shot From The Mountain Dew Ad "The Line Up"

Screen Shot From The Mountain Dew Ad “The Line Up”

After enduring a relentless social media backlash for the past week, PepsiCo and Mountain Dew have pulled what AdWeek called “the most racist ad in history.”

The ad, one of a series from Odd Future leader Tyler, the Creator, shows a white woman who has been the obvious victim of an assault. The woman is asked to identify her assailant in a lineup populated entirely by black men along with the culprit, a goat, who threatens her with phrases like, “Ya better not snitch on a playa,” and “Snitches get stitches.”

In his review of the ad, author and social commentator, Dr. Boyce Watkins, noted that all the suspects are black and they’re “not just regular black people, but the kinds of ratchety negroes you might find in the middle of any hip-hop minstrel show,” and adding, “Apparently, this is the kind of ad you put out if you want to appeal to the black male demographic.”

Then, there are the ladies of BlogHer asking “how does Pepsi think promoting violence against women as humor will make someone want to drink their soda?”

An apology was issued today from PepsiCo: ”We understand how this video could be perceived by some as offensive, and we apologize to those who were offended,” the rep said. “We have removed the video from all Mountain Dew channels and have been informed that Tyler is removing it from his channels as well.”

Playskool’s Tweet Lands Them in Hot Water

Playskool found itself in hot water after the brand Tweeted a question that many dad bloggers found offensive.

Playskool tweet about dads

As you can imagine, this sent dads into an uproar.

“Not sure where the question is coming from, but as a work-at-home Dad I’d say every day — unless the kids are actually ‘in charge,’” James Zahn, aka The Rock Father replied right away. John Wiley, whose blog is actually called Daddy’s In Charge, simply wrote, “Check out my Twitter Handle.”

The response indicates a move of dad become more vocal in social media and especially as bloggers.

Major media has reported extensively on the “daddy track,” meaning the rise of stay-at-home-dads, dads who are primary care-givers at home or whose work is purposely flexible in response to a sagging economy and high unemployment rates. Last May, The Wall Street Journal stated: “Even a casual observer of American family life knows that dads now drive kids to more doctors’ appointments, preside over more homework assignments and chaperone more playdates.”

And less than a week before Playskool’s misstep, The New York Times reported on this year’s Dad 2.0 conference, an event with the sole purpose of connecting influential fathers with marketers. The newspaper’s headline, which appeared on the front page of its business section, could not have been more clear: “Don’t Call Him Mom, or an Imbecile.”

Yet, the dad bloggers are the ones taking brands to task each day, making sure that a question like Playskool’s doesn’t go unnoticed. Before the first Dad 2.0 conference, they famously called out Huggies for launching an ad campaign based on stereotypical “bumbling dad” stereotypes, which resulted in commercials being pulled. And representatives from Kimberly Clarke, who owns Huggies, flew to Austin, Texas where the conference was held to apologize.

Meanwhile, some parents said they plan to stop buying Playskool products because of this comment.

Since the unfortunate Tweet on Friday, Playskool has been personally apologizing to bloggers and Twitterers the point of making their Twitter feed one big mess of sorry.

Screen Shot 2013-03-04 at 12.58.10 PM

 

“Our intent was that kids sometimes take over the household,” Playskool told Scout Masterson, a gay dad, who gained a following after appearing on “Tori and Dean.” Father of two, Chris, who blogs at CanadianDad.com, pointed out that they are usually pro-dad in their communications, and linked to this sweet image the brand posted on Facebook the day before their Twitter debacle.

This certainly raises the question of clarity of humor in social media. While it is important for brands to have a sense of humor about themselves, their products and the situations their customers often find themselves in, one must also consider the context of social content and how it could be interpreted.

 

 

Subway’s Discrimination Problem: A Good Case for Updated Brand Guidelines

Screen shot 2013-02-18 at 4.56.45 PMOne of the greatest concerns of franchise business models is how trouble caused by one owner/operator can damage other locations nearby or the brand image as a whole.

Subway saw this over the Valentine’s Day weekend when the owner of a Subway shop in Angers, France decided – on his own – to discriminate against same sex couples when he launched a Valentine’s Day special available only to straights.

Citing the current status of gay marriage in France, the franchise owner defended his actions and invoked his freedom of expression in a note beneath the sandwich deal.

“Discrimination: No, the marriage for all law has advanced, but has yet to be ratified by the Senate. Until then, I’ll use my freedom of expression.” (Click over to French-language website Eteignez Votre Ordinateur to view images of the poster.)

According to French newspaper the Liberation, Subway’s corporate offices intervened after photos of the offer were widely circulated on social media, and the restaurant was swiftly closed Friday. In a statement released the same day, Subway France apologized and noted that franchise locations are managed independently. Following an influx of negative comments, Subway France also successfully took to Twitter to address concerns and apologized for the discriminatory special in a post on its Facebook page Saturday morning, writing:

The SUBWAY brand is strongly committed to maintaining the values ​​of diversity and inclusiveness in its restaurants around the world and does not endorse in any discrimination of any kind.We apologize to all those people who felt offended by the individual promotional initiative for Valentine’s Day of a restaurant in Angers, France.

Unfortunately, the discrimination of one owner impacted other owner/operators in France. Angers-area Subway restaurant also felt the blowback despite having nothing to do with the offense, French-language publication Ouest-France reports. Following an influx of “hateful and virulent” comments, the franchise location was forced to close its Facebook page and issue a press release, denouncing any association with the other Angers Subway that offered the heterosexuals-only deal.

While France is on its way to legalizing gay marriage, following the passage of the bill in the National Assembly Tuesday, the legislation must also be ratified by the Senate before the law can take effect. The marriage for all bill, which was first introduced in October, will go before the upper house of French Parliament on April 2, and is expected to pass.

This marks yet another example of why brands – especially franchise models – need clear social media and brand guidelines for all their owner/operators. While it is necessary to give  some promotional leeway so operators can engage in community-specific programs and tailor their marketing efforts to their location, everything the individual operators do impacts the brand as a whole. So, if you haven’t updated your branding, marketing and social media guidelines to fit current trends, tools, tactics, risks and the changing zeitgeist, you may want to do so.

Chick-Fil-A (Maybe) Faking Facebook Support For Muppet Lie

The fried chicken fast food chain, Chick-Fil-A has been getting a lot of  bad press after announcing their negative position on LGBT rights in the States and their troubles seem to be growing, by their own hand.

In case you’ve missed it, the president of the chicken chain announced that the company is against gay marriage and supports only what they call “the biblical definition of the family unit.”

Since that announcement last week, the chain has seen supporters defending the company’s freedom of speech to “defend traditional marriage” and opponents defending their freedom of speech to boycott the brand for denying basic civil rights for all.

The debate has taken an interesting turn with some very poor PR from the restaurant brand.

Earlier this week the Jim Henson Company pulled all Muppet toys from Chick-Fil-A in an official response to the chain’s anti-gay stance.

And, now, it seems Chick-Fil-A is pretending the toys were dangerous and the fast-food chain chose to recall the Muppet products to protect the safety of their customers.

Signs have been placed in the restaurants stating:

“We apologize for any inconvenience but as of 7/19/2012 Chick-fil-A has voluntarily recalled all of the Jim Henson’s Creature Shop Puppet Kids Meal Toys due to a possible safety issue. Please be advised that there have not been any cases in which a child has actually been injured, however there have been some reports of children getting their fingers stuck in the holes of the puppets.”

Chick-Fil-A spokeswoman Tiffany Greenway told The Huffington Post that the company had decided to recall the Muppets toys nationwide, as of July 19, “for the protection of our customers.” She said it was a decision completely separate from the Jim Henson Company’s Facebook announcement.

Ummmm. Okay. Not a single report of injuries but this was done for the “protection of customers.” It’s a wonder Ms. Greenway’s pants haven’t caught fire yet with that one.

Honestly, this is just poor PR because all it does it make the brand seem spiteful at best and liars at worst.

But, it doesn’t stop there, it seems Chick-Fil-A may have been propagating that lie with fake Facebook accounts pretending to be Chick-fil-a sympathists.

According to Gizmodo: Yep, Chick-fil-A is still stuck in its own reality and is doubling down on its lie. Instead of owning up to the fact that The Jim Henson Company stopped doing business with them because they’re overrun with bigots, the chicken sandwich company appears to have made fake Facebook accounts to defend its honor on the social network. How do we know the accounts are fake? Just check out this back and forth on Chick-fil-A’s Facebook page between real, breathing people and “Abby Farle”, a Facebook account that was made 8 hours ago by a chicken PR flack with a stock image of a teenage girl as her profile picture:

Now, far be it from me to defend Chick-Fil-A here. Clearly they are lying about the Muppet toy removal, but I do think it should be stated that although it’s obvious this “Abby Farle” is fake, we do not know with absolute certainty that the chicken chain or their PR peeps are behind the fake posts.

But, whoever is behind it certainly has no clue about social media or how to manage a PR situation because this is just fanning the flames and giving opponents more fodder to showcase Chick-Fil-A’s obstinate refusal to admit the truth of the toy removal.

How Social Is Being Used To Drive Business

How are social networking and social software impacting businesses now and in the future?

A new research report co-authored by MIT’s Sloan Management Review and Deloitte entitled Social Business: What Are Companies Really Doing?may have the answers.

The report surveyed nearly 3,500 managers from companies 115 countries in 24 industries, and conducted in-depth interviews with thought leaders and top business execs from major brands, including McDonald’s, IBM, SAP, Salesforce.com, and Yammer. Here’s a quick rundown of its key findings.

1. Social Business Matters Today- Will Matter Even More Tomorrow

    • 52% of survey respondents believe social business is important to their business now; 86% acknowledge it will be important or somewhat important in three years
    • The most important use of social software is for customer service, 2nd most important use is to innovate for competitive differentiation
    • Managers still see it as an external-facing activity

Bottom Line: Though not everyone sees it as important to their business now, nearly all managers agree that social software will become increasingly critical to their organization over the next few years.

2. Many Leaders are Enthusiastic, but Lack Metrics to Prove Value

    • Leadership and clear vision recognized as key to social software adoption
    • Biggest barrier to adoption: lack of management support. The most common answer to the question “How do you measure social software use?” was “do not measure”
    • CEOs, presidents and managing directors are 2x as likely as CIOs and CFOs to say social business is important to their organization

Bottom Line: Metrics may not be as important when companies are experimenting with social software, but as it becomes more widely used, metrics must be in place to assess progress and encourage successes. Social business depends on leadership; leaders can benefit from social business.

3. Different Perspectives Based on Size of Organization

    • Respondents from small (fewer than 1,000 EEs) and large (over 100,000 EEs) companies were twice as likely as managers of midsize companies to acknowledge the importance of social business
    • When asked the importance of social business three years from today, all groups answered similarly

Bottom Line: social tools allow small companies to look bigger than they are; large companies appear more human and approachable. Midsize companies see the advantage of social tools, but don’t see themselves exploiting them for three more years.

4. Social Business Getting Most Traction in Media and IT Sectors

    • Almost 75% of managers from Media companies say that social software is at least somewhat important to their organization today; nearly 66% of managers in the Tech industry say the same
    • Managers from the Energy and Utilities (7.1), Financial Services (10.4%), and Manufacturing (9%), industries are least likely to say that social software is important to their organizations. However, managers from all three segments acknowledge that it will be much more important in three years

Bottom Line: Certain industries are seeing more value in social tools than other industries. But even managers from industries that place a low premium on social software today agree that social tools will be much more valuable in the near future.

Ultimately, small businesses are using social to amplify their reach. Larger organizations are doing so to humanize their brand. It’s great to see that mass adoption of social for marketing is finally nearly here!

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