Playskool’s Tweet Lands Them in Hot Water

Playskool found itself in hot water after the brand Tweeted a question that many dad bloggers found offensive.

Playskool tweet about dads

As you can imagine, this sent dads into an uproar.

“Not sure where the question is coming from, but as a work-at-home Dad I’d say every day — unless the kids are actually ‘in charge,’” James Zahn, aka The Rock Father replied right away. John Wiley, whose blog is actually called Daddy’s In Charge, simply wrote, “Check out my Twitter Handle.”

The response indicates a move of dad become more vocal in social media and especially as bloggers.

Major media has reported extensively on the “daddy track,” meaning the rise of stay-at-home-dads, dads who are primary care-givers at home or whose work is purposely flexible in response to a sagging economy and high unemployment rates. Last May, The Wall Street Journal stated: “Even a casual observer of American family life knows that dads now drive kids to more doctors’ appointments, preside over more homework assignments and chaperone more playdates.”

And less than a week before Playskool’s misstep, The New York Times reported on this year’s Dad 2.0 conference, an event with the sole purpose of connecting influential fathers with marketers. The newspaper’s headline, which appeared on the front page of its business section, could not have been more clear: “Don’t Call Him Mom, or an Imbecile.”

Yet, the dad bloggers are the ones taking brands to task each day, making sure that a question like Playskool’s doesn’t go unnoticed. Before the first Dad 2.0 conference, they famously called out Huggies for launching an ad campaign based on stereotypical “bumbling dad” stereotypes, which resulted in commercials being pulled. And representatives from Kimberly Clarke, who owns Huggies, flew to Austin, Texas where the conference was held to apologize.

Meanwhile, some parents said they plan to stop buying Playskool products because of this comment.

Since the unfortunate Tweet on Friday, Playskool has been personally apologizing to bloggers and Twitterers the point of making their Twitter feed one big mess of sorry.

Screen Shot 2013-03-04 at 12.58.10 PM

 

“Our intent was that kids sometimes take over the household,” Playskool told Scout Masterson, a gay dad, who gained a following after appearing on “Tori and Dean.” Father of two, Chris, who blogs at CanadianDad.com, pointed out that they are usually pro-dad in their communications, and linked to this sweet image the brand posted on Facebook the day before their Twitter debacle.

This certainly raises the question of clarity of humor in social media. While it is important for brands to have a sense of humor about themselves, their products and the situations their customers often find themselves in, one must also consider the context of social content and how it could be interpreted.

 

 

The Evolution of Social Media – A Look Back and Ahead

As you know, I’ve just rebranded and relocated from Blogger to WP. While organizing my old posts dating back to 2007, it was fun to see how brand engagement has completely transformed over the years.

So, whadaya say we hop in the ol’ DeLorean, kick it to 88mph and take a look at the evolution of social media.

BLOGGER VERSUS REPORTER

In 2007 and 2008, much of the conversation was heated with bloggers and reporters going at each other.

The general consensus was that bloggers were lonely losers living in their mom’s basements … but all of that was about to change as blogger and social media content began to impact media coverage.

As brands adjusted to the idea of citizen journalism, some wanted absolutely nothing to do with bloggers, much to their detriment. Remember in 2008 when Target told a blogger to buzz off? Or, when Mark Cuban kicked a blogger out of the Maverick’s locker room? Oh, how far we’ve come!

Of course, while we debated whether Bloggers were or were not “real” journalists in 2008, we were also creating laws to protect them and their sources.

As we finally accepted that bloggers were here to stay toward the end of ’08, we started debating whether or not they would replace traditional media; a discussion, by the way, that continued as we began to see a decline in investigative journalism and a rise in social media players and bloggers breaking big stories. (Remember the first photo of Captain Sully’s heroic splash down came not from an intrepid reporter on the scene, but from a random guy on Twitter.)

Soon, brands starting getting in on the action and leveraging their own blogs in interesting ways. And, even Congress got in the game on YouTube.

VIRAL TAKES OVER

With acceptance of social media came the campaigns in ’08 and soon “viral” was the word du jour with everyone scrambling to get that precious link passed around.

The results varied from incredibly successful and absolutely beautiful to truly incomprehensible and downright inconceivable.

In fact, we became so obsessed with and entertained by viral videos that some smart marketers from Mini made our obsession their campaign.

SOCIAL BLUNDERS

As social media campaigns became more important throughout 2008, clients began demanding the skill-set from agencies and marketing budgets began to shift to digital.

Of course, in the rush to deliver, some agencies and brands had very public blunders. Who could forget Motrin’s moronic mistake of insulting the very women they were trying to reach, which gave rise to the power of mommy bloggers everywhere.

And, the mistakes continued into 2009 as brands tried to make their products hip and “web 2.0″ – remember Kraft’s iSnack? They sure hope you don’t.

Even into 2010, as two-way engagement in social media channels became all the rage, some brands just couldn’t get it right. Remember how Nestle’s Facebook rep argued with and insulted consumers online? I still can’t believe how that one went down.

SOCIAL MEDIA SUCCESSES

Of course, some brands really did get it right. Dove’s viral film, for example.

And, BofA stopped a potential thief from brandjacking – and stealing your money – through Twitter.

And, of course, social media got it’s biggest push to the mainstream with the digitally-driven election of our first “social media President.”

At this point, social media adoption reached unfathomable levels as social networking became more popular than porn in terms of online activities.

PRIVACY TAKES PRECEDENT

Similarly, by 2009, privacy became the next word du jour as we saw more and more people losing their jobs over what they said in social media.

Some even lost the job before they really started. Who remembers the Cisco Fatty debacle? I’ve often wondered what happened to that girl. If you know, give me a shout.

This became such an issue that by 2001, the government began passing legislation protecting free speech on social media sites and guaranteeing that your employer would have to find another reason to fire you after you dissed him online.

SOCIAL MEDIA DEATHS

These past five years also saw some tragic losses and most of us learned about them through social media; from one of the original creators of public relations to the man who created the soundtrack of my youth and whose death nearly killed the Internet along with him.

And, of course, more recently, the man who delivered social media to our fingertips through his incredible creations and whose demise caused Twitter to fail three times in less than an hour.

SOCIAL GOES MOBILE

By 2010, the new flavor was apps. No matter what you wanted to do, there was an app for that. The healthcare industry, prodded by the FCC, led the way. And, soon after, even our cars were getting in on the craze.

Online gaming apps also transformed brand engagement as did non-gaming apps.

And, next came Social TV.

After some failed attempts – remember back in 07 when CNN created a virtual newsroom in Second Life – we started seeing some interesting innovations from MTV and Facebook.

And, I genuinely believe we are just at the tipping point today of this next (r)evolution to our digital consumption and engagement. So, I say, let’s get back to the future and dive in with our minds open and our hearts free to let the fun begin … again!

“Marketing” Agency Busted For Bribing Bloggers

Hamilton Nolan of Gawker told a story yesterday that will both entertain and enrage you; it sure did me.

It began when Hamilton received an email from a wanna-be marketing group called 43a. The agency claims they regularly bribe bloggers to “semi-naturally” include links to their “clients” and offered to pay Hamilton $175 for each link.

Clearly, this guy Bryan Clark of 43a has never read a single blog post ever written by Hamilton or he’d know that he’s the last blogger on earth who would ever accept a bribe for client coverage. Had Bryan read Hamilton’s previous work, he would also have known why Hamilton was so inquisitive about how it works, what they pay, which other bloggers have participated, what clients 43a represents and how the “marketing” agency gets around editors and their nit-picky standards of journalistic integrity.

Rather than paraphrase Hamilton, I suggest, you click on over and read through the stunning email exchanges he had with Bryan. It will truly blow your mind.

I would like to point out, that all of the bloggers Bryan claims to have bribed have adamantly denied the allegation. And, the “clients” 43a claims to represent, T-Mobile, Motorola and Dell, have all also denied ever working with, paying money to or even knowing this agency. In fact, Adam Brown of Dell is a friend of mine everyone knows he would never in a million years work with any agency that bribes bloggers. Adam is a stand-up guy if ever there was one and quite frankly, he is far too talented to even need to bribe a blogger.)

I am truly enraged by this story because this kind of garbage just sullies our profession. The good news is lousy marketing and PR practices always get called out. 43a tried to play with with the big boys and got burned as bloggers everywhere are sharing Hamilton’s email exchange.\

credit: Hamilton Nolan of Gawker

Women and Social Media – Usage Statistics and Driving Purchase Decisions

We all know that women are the fastest growing segment in social media.

My team at Porter Novelli has released a video detailing some of the usage statistics and how social media drives purchasing behaviors among this demographic. All stats were compiled from PN’s Strategic Planning and Research group through nation-wide surveys and focus groups.

Enjoy!

 

 

Mommy Bloggers BlackOut, TwitterGate and Social Networking Stats

Mommy Bloggers will hold a PR black out August 10 – 16 where they will write no product reviews or give-a-ways and will read no press releases for one week!

TwitterGate continues with Michael Arrington of TechCrunch insisting he will publish some of the hacked internal Twitter documents which include product plans, notes from internal executive meetings and the pitch of a Twitter reality show.

Also…a new survey on social networking usage statistics in the video below.

Follow

Get every new post delivered to your Inbox.

Join 14,700 other followers

%d bloggers like this: