Good PR Comes From Good Citizenship

Today’s topic is proof that good PR need not be complicated.

There is photo going around Facebook that shows a sign on the door of Plaza Cleaners in Portland, OR which reads: If you are unemployed and need an outfit cleaned for an interview, we will clean it for free. 

Call it brilliant PR. Call it a clever customer loyalty program. Call it a sign that all is not lost for humanity in this dog-eat-dog world. No matter the name, it is simplicity at its finest.

This local act of kindness has given a small, independently-owned cleaners national visibility and made them a local legend. Their Facebook fans have grown by more than 300%. Local media have spotlighted their offer. I’m all the way on the other side of this continent and I am blogging about it.

But, the best part is what a friend of mine said on Facebook when I posted the photo, “When those people get employed they will give that dry cleaner their business going forward and they’ll refer their friends to them.”

A lot of times we get lost in our big fancy ideas for community engagement, publicity stunts and loyalty programs. But the truth is, the simplest idea that makes a real, tangible difference in someone’s life is usually the best way to build brand loyalty.

Good for you Plaza Cleaners. And, thanks for restoring my faith in humanity.

 

 

 

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Disturbingly Dumb PSA – Hit the Bitch

They say a certain road is paved with good intentions. Well, ladies and gents, I have found that road and it lies in Denmark. 

A Danish advocacy group launched an anti-domestic violence web campaign, called Hit the Bitch.

On the site, you can use your mouse to move a big hand that repeatedly beats the tar out of an attractive young woman. Each strike is met with eerily accurate sound effects of the hit and her painful cries as she recoils from the blow and horrible bruises appear on her face.

Oh…and…it gets worse. Each strike is scored beginning at “100% p-ssy” and ending with “100% gangsta.”

I am not making this up.

In the end, when you’ve appropriately beaten the woman to the point of her falling down, the phrase “100% IDIOT” appears on the screen. The woman is then shown sobbing and writhing in pain on the floor. The site then plays what I can only hope is an anti-domestic violence message (it’s in Danish).

I really have to wonder who came up with this idea? I’m quite sure they had good intentions and I’m equally certain the creators of this site believe the disturbing nature of this “game” is a good thing. After all, it is good that I am disgusted and offended by “participating” in domestic violence. But, what’s the point in “preaching to the choir?” I don’t need to experience hitting an innocent girl to know it’s wrong and I don’t think many other people do either. So, the “game” doesn’t motivate me to any action I wasn’t already on board with.

If they’re after men who DO beat up women, seems to me they’ve just created a site that those animals will enjoy. So, I don’t get it.

Your thoughts?

UPDATE: I did a little more digging, and it seems this is the organization behind the PSA.

Clever Cause Campaign: Dawn Saves Wildlife

Proctor and Gamble is the king of corporate philanthropy. Truly. These guys really understand that when done properly – a good cause campaign can not only enhance a brand’s image but can also grow revenues.

P&G has embarked on a campaign that I believe will do just that. It’s called Dawn Saves Wildlife. The crux is that every bottle of Dawn dish liquid you buy equals one dollar toward saving wildlife hurt by oil spills and other pollutants.

They even created this adorable ad to promote the cause. (I defy even the coldest of hearts not to smile watching these little creatures get clean.)

What makes this so clever is that the good deeds are tied directly to product purchases. (Dawn has announced a goal of $500,00 and on their web site, they have a counter indicating they are at $4,986 to-date.)

Speaking personally and professionally – I can tell you when the charitable action is driven by consumer dollars spent, it really works. I was putting together a shopping list earlier today and saw that I need dish detergent. I guarantee you, I will select Dawn over other brands because with this program, I feel like I’m getting something out of it (apart from clean dishes – which let’s face it, every product gives me that!)

That is the power of a really good cause campaign. In 2007, I talked about a campaign from the makers of Always (also a P&G brand) helping girls in sub-saharan Africa gain an education that had the same kind of impact. That – along with other cause campaigns – have been so successful for P&G, they wrote up a white paper a couple of months ago on the power of corporate giving that everyone should read before launching their own cause campaign.

But I digress … back to Dawn. The other thing that makes this such a right-on campaign is that the message ties directly to the brand. As they said on their site: “Animal rescue organizations choose Dawn because it removes the greasy oil—while being gentle on delicate feathers and skin.”

Beautiful. Simply beautiful.

I can’t tell you how often in my career I’ve had clients want to embark on some kind of cause campaign but, while the charities they suggest are certainly worthwhile, they in no way reflect the brand’s message. Here – as with Always Africa – P&G really nailed it by choosing a campaign that speaks to their product, drives purchases and is non-political enough to attract nearly every consumer. (Plus, the cute factor of these animals will play very well with moms who do most of the dish detergent purchasing).

Finally, the web site P&G / Dawn created is very well done with information about cleaning efforts and endangered wildlife, photos of the animals, facts about the campaign and easy ways for consumers to make additional donations. I only wish they’d added some social media tools in the site so consumers can more easily discuss the campaign and share the site with others. But, overall, this is a terrific cause and an even better campaign!

Kindness is the Best PR – Pixar Grant’s Dying Girl’s Wish

You may have heard the bittersweet story about a dying girl’s wish to see Pixar’s new movie Up. If you haven’t, there’s one reason for it: Pixar is a classy company that puts kindness before PR – which, in turn, is the best PR of all.

Here’s the story. A beautiful ten year old girl named Colby Curtain has been fighting a rare form of cancer for years. Her family was recently told she didn’t have much time left. After seeing previews for Pixar’s new animated feature, Up (which is an amazing film everyone should see!), Colby told her parents she just wanted to stay alive long enough to see the movie.

Knowing she couldn’t go to the theater and probably wouldn’t make it to see the DVD release, a family friend contacted Pixar and they came through. The animation company flew an employee to the Curtain house with a pre-release DVD and a few stuffed animals from the film. Colby watched the movie with her family and friends…and then she passed away seven hours later.

When I first heard this story on Friday, I debated whether or not to blog it because it’s such a genuinely amazing and private moment for the family and it seemed crass to talk about it in terms of good PR. But, here’s the thing that swayed me…Pixar feels the same way.

Although a lot of media outlets have run the story…there has been no comment from Pixar. No press release. No big hullabaloo of self-congratulations. And, THAT, is what makes this good PR in my book.

From what I can tell, it was the family who contacted the local newspaper to give one brief and simple interview praising the company for their kindness. Although the media reports I’ve read have all said reporters called the animation giant, each article states the company was not available to comment.

My heart aches for Colby’s family. I’m so glad this darling girl was able to experience this terrific movie. And, it’s so great to see a company that understands when to shout from the rooftops and when to simply – and quietly – just do good.

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