Good PR Comes From Good Citizenship

Today’s topic is proof that good PR need not be complicated.

There is photo going around Facebook that shows a sign on the door of Plaza Cleaners in Portland, OR which reads: If you are unemployed and need an outfit cleaned for an interview, we will clean it for free. 

Call it brilliant PR. Call it a clever customer loyalty program. Call it a sign that all is not lost for humanity in this dog-eat-dog world. No matter the name, it is simplicity at its finest.

This local act of kindness has given a small, independently-owned cleaners national visibility and made them a local legend. Their Facebook fans have grown by more than 300%. Local media have spotlighted their offer. I’m all the way on the other side of this continent and I am blogging about it.

But, the best part is what a friend of mine said on Facebook when I posted the photo, “When those people get employed they will give that dry cleaner their business going forward and they’ll refer their friends to them.”

A lot of times we get lost in our big fancy ideas for community engagement, publicity stunts and loyalty programs. But the truth is, the simplest idea that makes a real, tangible difference in someone’s life is usually the best way to build brand loyalty.

Good for you Plaza Cleaners. And, thanks for restoring my faith in humanity.

 

 

 

Bought Into Facebook Yet? Single Hard Copy Shares Available

Facebook opened on the stock exchange today.

The shares jumped 13% this morning up to $43 per, but have returned back to around $38 as of this writing. More than 300 million shares traded within the first two hours. In fact, there were so many last-minute orders at the Nasdaq exchange that trading – initially set for 11 a.m. ET – was delayed 30 minutes.

Incidentally, as Facebook debuted on the scene, Zynga, which enjoys a symbiotic relationship with the social network, saw its own stock fall off a cliff, dropping 13 percent, or $1.10 a share. That drop brought the stock to a new all-time low of $7.17 and triggered a freeze on trading of Zynga shares. Other social networking companies also fell, with Groupon shares down 6.9 percent and LinkedIn down 6.5 percent by midday in New York, which some say is in response to the “overhyped Facebook opening.”

Facebook shares will become available to borrow after they settle, on May 25.

Meanwhile, for those who want a less virtual – and less expensive – experience when buying a piece of the social network, websites like Give A Share and One Share offer the option of purchasing individual shares, rather than requiring Facebook stock be bought in lots (bundles of 100 stocks). And, when I say individual share, I mean an actual hard copy of a single share like we used to have back in the day.

These sites cater to investors who are looking to grab a piece of Facebook without shelling out several grand in the process.

“It interests people who are not ordinarily interested in the stock market,” Rick Roman, the founder of Give A Share.com, told CNN Money. “We’ve been getting people asking about it for a year.”

Give A Share.com allows you to purchase individual shares of Facebook, along with the hard copy of the stock certificate for an additional $39 fee. Other online brokers such as ShareBuilder also allow limited orders for a fee.

So, even if you don’t wanna be a millionaire so freaking bad as to scoop up several lots online, you can still own a tiny piece of dot-com history.

A Message to Graduates: Fear is Good

Well – it’s graduation time, y’all. This year, my-second eldest niece is graduating from high school and headed to college where she will learn everything she needs to know to become the best pediatric nurse in the world.

With this in mind, I wanted to reprint my annual message to those graduates preparing to walk across stages to accept their hard-earned diplomas and degrees. I find each year with the ups and downs of the economy and changes in the competitive landscape, my message holds up. So, please indulge me once again as I espouse a little of the wisdom I’ve obtained throughout my career.

Dear Class of ’12:

Congratulations! You are now officially a part of the “real world.” How does it feel? A little scary, I imagine. Well, that’s okay…in fact, it’s my hope that you’ll learn to relish those scary moments. I’ve had a helluva career and it’s largely due to scary times.

I worked as a PR strategist during the mid nineties when anyone with an idea starting with “e” or ending in “.com” could easily obtain several million dollars for publicity. Man – those were some wild days! I’ve messaged and media trained some of the most successful business leaders of our time. I’ve launched new companies and secured media coverage for my clients ranging from a six minute piece on CNN to a spread in Time Magazine.

I’ve also had the incredible experience of working as a screenwriter and film producer, spending time with some of the actors, actresses, network television visionaries and movie producers I’ve long admired.

I’ve traveled the globe speaking and educating marketers on social media integration and how to fully engage with consumers online as our digital lives began driving very real dollars.

And, now I get to develop fully integrated marketing strategies for the consumer products you and I use every day and the brands that defined generations. I’ve been able to do all of this for several reasons – the greatest of which was fear.

You see, I’ve had the advantage of working with a variety of mentors in my career. There was Kellie Mullen who taught me how to see PR and marketing through the big-picture lens. There was Trish Nicolas – who to this day – is the embodiment of professionalism to which I aspire. There was/is Marc Adler, the single most courageous businessman I have ever known. Brad MacAfee showed me what real leadership is all about and Patrick Cowan’s innate talent for diplomacy guides me every single day.

But, it all really came together with the words from Tosha Whitten-Griggs. Tosha and I worked at Ogilvy together. In 1999, I had the opportunity to leave the agency and join Marc Adler in launching a new dot com venture he was putting together. My role at Ogilvy – and the sum of my relevant experience at that time – was strategic planning, creative concepting, messaging, media training, new business pitching, media writing and speechwriting. Although I had developed publicity strategies, I’d never had a single conversation with a reporter nor had I ever run a campaign on my own. And, here was a very impressive and successful entrepreneur asking me to do just that.

I remember sitting on the rooftop of the Colony Square building in midtown Atlanta with Tosha having a cigarette – back when I used to smoke. I was both excited about the opportunity and really scared too. I’d been at Ogilvy for a few years and had helped my boss, Kellie, build a solid and successful strategy and branding team. I knew the job backward and forward and could do it in my sleep. In short, I was quite comfortable.

So, the idea of taking on an entirely new challenge where the success of the campaign lay solely on my shoulders and the prospect of engaging in aspects of the job I’d never even tried was terrifying. As I discussed it with Tosha, I think I was seeking her approval to stay where I was. Then, Tosha said, “if it makes you a little scared to do it, it’s worth doing.”

I’m sure to Tosha that was just any old conversation. No big deal. Just hanging out with me chatting. In fact, as I recall, the subject was quickly changed and nothing more was said. But, to me – that was a career-making sentiment. I left Ogilvy and enjoyed an incredible seven year run working with Adler, who in his own right made a huge impact on my life – and in the dot com space.

Since that moment, every time I am faced with a new challenge – every time I get a little bit scared because the job is really big or the task is new, I remember Tosha’s words. And, that’s what I want y’all to do.

You’re going to face a lot of new challenges – the first of which will be finding gainful employment in this economy. But, relish the fear. Let it force you to give it all you’ve got – to stand out – to make your mark. When you do land a job – never let it grow stale. Find new ways to improve the work or challenge the status quo. The moment you get comfortable, find a way to shake things up. Nobody ever learned anything new doing the same things they’ve always done. Nobody ever forged new paths being comfortable.

Remember, y’all – fear is good. Fear drives us to succeed. Being afraid to do something is what makes doing it worthwhile.

So, good luck! Have fun! Break the rules and make up new ones! And, if you can – seek out people who will challenge you, drive you and teach you a little along the way.

Congratulations, graduates! Now, go kick some business butt!

Twitter Gets Big Investment, Positions for IPO

Twitter received a “significant amount of funding”today from current investors and a new investor Russian-owned, Digital Sky Technologies, which also holds significant stakes in Facebook, Groupon, and Zynga, the company that created Farmville and Mafia Wars.

Although no definitive specifics have been released, the LA Times reported ”People familiar with the funding peg it at $800 million, making Twitter worth $8 billion.”

In December, Twitter raised $200 million from Kleiner Perkins Caufield and Byers and other firms in a deal that valued the company at $3.7 billion.

The investment shows the demand for a stake in top social networking companies and has even led some to more talk about another dot-com bubble will be coming, something people have been saying since FourSquare launched in ’09.

But, if Twitter is planning an IPO, the company is certainly on track to generate $150 million in advertising revenue this year, according to eMarketer. And, they’ve just opened a New York office, further positioning them for even more growth in the coming months.

In response to the investment, Twitter told the LA Times: “We will use these resources to aggressively innovate, hire more great people and invest in international expansion.”

Millionaire Whines on Facebook, Creates Social Media Backlash

A millionaire saw the backlash of poor form on Facebook this weekend.

Gurbaksh Chahal posted to his Facebook page that his car dealer messed up his Ferrari. “Why does this crap always happen to me?” pouted the man worth over $300 million.

Chahal is indeed very accomplished, having sold his first company, ClickAgents, a performance-based advertising network, to ValueClick in 2000, making Chahal a very rich man. Then, he created Blue Lithium, which he sold to Yahoo! in ’07 making him an extremely rich man. And, good for him. American way, up with capitalism, and all that jazz.

But, then, he took to Facebook Friday to complain about his car getting damaged by the Ferrari dealership. Now, I’m not trying to take anything away from his complaint. It’s a very expensive car and I would certainly be angry if my much, MUCH less expensive Acura was damaged at the dealership. But, there is something rather unbecoming about a man whining about his quarter of a million dollar car when millions of people in America remain out of work and the entire world is waiting to see if our economy will collapse again under petty political punditry. So, of course, his complaining quickly went viral with everyone from small bloggers to Gawker telling the tale.

The part of this story that jumped out at me was that one of his friends, coming to his defense with genuine concern, suggests Chahal leverage the “power of Twitter” to get even with the dealership. Ironically, it was the power of Twitter and Facebook that had the opposite effect and created a storm of bad press.

So, remember what I’ve always said, people. Context is king. And, the context of a rich man’s dented car versus people going to bed hungry is what turned a king into a court jester in a matter of minutes.

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