B2B Companies STILL Ignore Social Media

A new survey from Satmetrix, revealed today that the majority of B2B companies are still not tracking their social media activity and are ignoring customers who interact with brand pages online.

The global survey shows:

  • 51 percent of B2B companies have no social media tracking in place, in comparison to 22 percent of their B2C counterparts
  • 69 percent of B2B respondents ignored customers who provided feedback via social media because they had no process in place to respond

For those companies that did measure effectiveness of social media:

  • only four percent performed sentiment analysis
  • while 56 percent simply counted comments and followers

Chief executive officer at Satmetrix, Richard Owen said, “Whilst 77 percent of consumers post about products, 67 percent of businesses have no means of measuring what is being said and less than one in 20 have any insight into the sentiment of what is being said. This is both a huge threat and a massive lost opportunity.”

Converting Content to Conversation is the Key to Thought Leadership

It really does blow my mind that in 2012, we are having the same discussion we’ve been having for the past five years about the value of converting content to conversation online.

I’ve talked to many B2B companies throughout my career and every time we discuss social media, they insist their customers aren’t on Facebook. There are so many things wrong with that statement, it makes my head spin. First of all, Facebook is not social media; it is merely one channel within the social media space. LinkedIn, Twitter, YouTube, Vimeo, G+, the blogosphere – anything peer-to-peer related is social media. (Come on, now, folks, it’s 2012 – surely y’all recognize this, right?!)

Secondly, your B2B customers may be “business buyers” and not “consumers,” but they are still human beings and human beings engage with their peers online to discuss their interests. I assure you, no matter how obscure your trade, no matter how small your niche B2B audience is, your customers are talking to each other and seeking out advice, guidance, case studies and recommendations.

It goes back to the old saying I first coined in 2008 that social media is like the high school cafeteria in that everyone gathers together around their shared interests. For every industry, there is a cafeteria – maybe it isn’t Facebook, maybe it’s Twitter or LinkedIn – but there is a cafeteria and a lunch table within it where your customers are talking. And, if you aren’t listening, you aren’t leading.

As I said in 2011, content creates thought leadership and every B2B company I know wants, nay, needs to be seen as the smartest kid in the class. And, content disseminated through Twitter, LinkedIn, G+ and other social channels equals SEO, something, again, we’ve been talking about here since 2009 and even in 2008 and SEO equals thought leadership.

So, I gotta say, seeing the results of studies like this just makes me crazy because it really is so simple and the opportunities have only grown over the years. Please, y’all, if you are a B2B company, step up to the plate and embrace the conversations happening around you every single day. And, if you don’t know how, connect with me on LinkedIn and I will show you because reports like this just drive me to the brink.

Content May Be King, But Context is Queen

I’ve always been a big fan of companies becoming content creators to drive organic SEO around their brands. But, I’ve seen a trend recently with business content that is a bit unsettling. Many companies are so determined to stock the search engines with their videos and SlideShares and Facebook pages, they are forgetting about context. 

Fact is, if content is king, context surely is queen.

I often tell my clients, the key to a social media marketing strategy is to start with that first impulse that sends someone on the path to your brand; that first Google search; that question on LinkedIn; that initial problem they are trying to solve and then build your content around it. This is a sure-fire way to get your brand in front of the people specifically seeking you out.

It’s important to remember you are participating in a competitive marketplace and there are other people who provide similar services and products who can take market share away from you. The more relevant you can make your content to your target audience, the better shot you have at connecting with them in a meaningful way.

Consider these statistics:

There are 49,500 Google searches every month for “children’s clothing.” 27,100 monthly searches for “supply chain solutions.” And, 40,500 monthly Google queries for “executive recruiters.”

That seems like an awful lot of prospects right? It’s certainly a lot of search activity. So, if you create content tied to these terms, you will just be inundated with customers, right? Wrong. If you try to connect your content to these very general searches, you are going to get lost in a sea of online activity that may not be relevant to your business at all.

Look again at the above numbers and now consider this:

There are only 1,300 monthly searches for “infant clothing.” 720 monthly searches for “supply chain inventory management solutions.” And, only 3,400 monthly searches for “IT executive recruiters.”

The more specific the topic, the smaller the barrel of fish becomes for your lead generation. This is true for your content as well. The truth is, there is no excuse for broad-based content creation today. There are countless tools, many of them free, that allow you to monitor what people are saying, what questions they are asking, what terms they are searching and what problems they need solving. The more you can tailor your content to this context, the greater chance you will have connecting with your key audiences.

Use Social Mention to find the web sites with the most relevant activity and the Top Talkers in your category. Blog Pulse and Board Reader are also very useful to dive even deeper into those channels. Advanced Twitter Search will help you identify those top trending topics and Twitterers.

Content-driven marketing is an important piece of any online marketing or PR strategy. But, it’s no place for laziness. Take the time to really identify what your target audience needs and then give it to them. I promise you will see the results and rewards.

LinkedIn Beefs Up Community/Group Features

LinkedIn has added some new features to their Groups this week that will make networking and information-sharing easier while allowing you to better position yourself as a thought leader and/or identify other thought leaders around specific topics.

I’m happy to see that LinkedIn has beefed up the “social” tools within their community, although it still amazes me how few people take advantage of the lead-generating world that is LinkedIn. Here are some of the changes:

Searching Made Easier:

LinkedIn added levels to the search criteria from industry to specific keywords and activity.

Identify the Influencers:

You can quickly see who has the most activity within groups and easily track all of the posts/comments that person has made in the specific group. You can also easily identify the most popular discussions within any specific category.

Liking and Commenting:

Taking a tip from Facebook, LinkedIn now allows you to “like” and post comments in a FB-style format.

Easier Browsing of Discussions:

The group discussions have been re-formatted so it is easier to browse the three most recent comments in a discussion and follow the conversation. You can also more easily see member-generated conversations and news in one setting without having to click through the tabs from one to the other.

I really can’t encourage you all enough to engage in the LinkedIn community to drive new business leads and establish your thought leadership, especially now that the site is making collaboration even easier.

Here is a video taking you through some of the new features.

LinkedIn – You Get Out What You Put In

Craig and Darren, the guys who took us into the Twittersphere are back and this time they are talking about LinkedIn. This vid isn’t nearly as funny as the Twitter send-up; in fact the only moment that made me laugh was when a person posing as a headhunter shows up only to sell them resume-making DVDs. (post continues below)

 

 

What makes this vid compelling, however, is that once Darren joins LinkedIn, they all stand there doing nothing … and then they whine that nobody ever gets any work from the site.

Well, if you do nothing on the site, then you can expect to get nothing out of the site.

Whenever I speak about social networking or hold a training workshop, I always ask how many people are on LinkedIn. Every time, no matter who the audience, nearly every hand is raised. Then, I ask how many participate in the LinkedIn community. Maybe one or two hands come up…maybe. Most people just stare at me blankly.

Fact is, I’ve secured numerous clients, speaking opportunities, media interviews and job offers through LinkedIn. But, that’s because I participate in the community: I offer my opinions in the Q&A sections and share news and ideas in the group discussions. I get noticed because I put myself in front of people online – people who are interested in my area of expertise.

“If you build it, they will come” is just as much a myth in social networking sites as it is in the web overall. And, surely the guys at SuperNews know this. So, enjoy their latest social media mockuvid – but remember, there is a lesson to be learned here too.

A Message to Graduates: Fear is Good

I worked as a PR strategist during the mid nineties when anyone with an idea starting with “e” or ending in “.com” could easily obtain several million dollars for publicity. Man – those were some wild days! I’ve messaged and media trained some of the most successful business leaders of our time. I’ve launched new companies and new ventures and secured media coverage for my clients ranging from a six minute piece on CNN to a spread in Time Magazine.

I’ve also had the incredible experience of working as a screenwriter and film producer, spending time with some of the actors, actresses, and television network creators and movie producers I’ve long admired. And, now, as a consultant, I guide, strategize, train and promote some of the coolest companies and entertainers around.

I’ve been able to do all of this for several reasons – the greatest of which was fear.

You see, I’ve had the advantage of working with a variety of mentors in my career. There was Kellie Mullen who taught me how to see PR through the big-picture lens. There was Trish Nicolas – who to this day – is the embodiment of professionalism to which I aspire. There was/is Marc Adler whose courage in business knows no bounds. And, Patrick Cowan whose innate talent for diplomacy guides me every day.

But, it all really came together with the words from Tosha Whitten-Griggs. Tosha and I worked at Alexander Ogilvy together. In 1999, I had the opportunity to leave AOPR and join Marc Adler in launching a new dot com venture he was putting together. My role at AOPR – and the sum of my relevant experience at that time – was strategic planning, creative concepting, messaging, media training, new business pitching, media writing and speechwriting. Although I had developed publicity strategies, I’d never had a single conversation with a reporter nor had I ever run a campaign on my own. And, here was a very impressive and successful entrepreneur asking me to do just that.

I remember sitting on the rooftop of the Colony Square building in midtown Atlanta with Tosha having a cigarette – back when I used to smoke. I was both excited about the opportunity and really scared too. I’d been at AOPR for a few years and had helped my boss, Kellie, build a solid and successful strategy and brand messaging team. I knew the job backward and forward and could do it in my sleep. In short, I was quite comfortable.

So, the idea of taking on an entirely new challenge where the success of the campaign was solely on my shoulders and the prospect of engaging in aspects of the job I’d never even tried was terrifying. As I discussed it with Tosha, I think I was seeking her approval to stay where I was. Then, Tosha said, “if it makes you a little scared to do it, it’s worth doing.”

I’m sure to Tosha that was just any old conversation. No big deal. Just hanging out with me chatting. In fact, as I recall, the subject was quickly changed and nothing more was said. But, to me – that was a career-making sentiment. I left AOPR and enjoyed an incredible seven year run working with Adler who in his own right has made a huge impact on my life.

Since that moment, every time I am faced with a new challenge – every time I get a little bit scared because the job is really big or the task is new. Every time I think I just might be in over my head – I remember Tosha’s words. And, that’s what I want y’all to do.

You’re going to face a lot of new challenges – the first of which will be finding gainful employment in this economy. But, relish the fear. Let it force you to give it all you’ve got – to stand out – to make your mark. When you do land a job – never let it grow stale. Find new ways to improve the processes or challenge the status quo. The moment you get comfortable, find a way to shake things up. Nobody ever learned anything new doing the same things they’ve always done. Nobody ever forged new paths being comfortable.

Remember, y’all – fear is good. Fear drives us to succeed. Being afraid to do something is what makes doing it worthwhile.

So, good luck! Have fun! Break the rules and make up new ones! And, if you can – seek out people who will challenge you, drive you and teach you a little along the way.

Congratulations, graduates!

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