Samsung’s “Instinct” Makes Viral Marketing Personal


Just when you thought viral marketing — especially viral videos — had grown stale and clichéd, Samsung has raised the bar.

The campaign is called Follow Your Instinct and it launches the Samsung phone of the same name. (The Instinct part.) I gotta say, folks, this is pure genius. It’s such smart strategy, you’ll wish you’d thought of it first!

It’s a series of videos on YouTube where viewers guide the story line by selecting the next steps within the video. The viewer chooses their own hilarious adventures. The footage is shot from our perspective and the transition between the vids is perfectly seamless. The story lines are funny and enticing; there is no way you will click out before finding out what happens next. But, most importantly, as fun as the vids are, they also demonstrate the phone’s functionality and features as we use the Instinct for texts, GPS, email, music, camera, and of course, phone calls.

We’ve all seen game ads before, but this takes it to a whole new level of audience participation. The technology behind it is (apparently) pretty simple. They used YouTube’s interactive annotations, which connects two links to two other videos on YouTube. This kind of viewer interaction actually reminds of me of plinking which I still hope will become a major revolution for consumer interaction video marketing.

Bottom line, I can’t wait to see the numbers climb on this thing. Way to go Samsung! Your creativity is inspiring! (And, great strategy from YouTube, as well; I’m sure folks will be figuring out how they can use the annotations tool for themselves. I know I’m passing this on to our creative teams right now!)

FCC To Crack Down on Product Placement


Yesterday, the U.S. Federal Communications Commission (FCC) announced they will launch a formal inquiry into new rules requiring more disclosure of product placement. With the rise of DVRs and more people watching TV and movies online, thereby skipping commercials, product placement spending reached $2.9 billion in 2007, a 33.7% increase from the previous year.

Meanwhile, shows like The Biggest Loser, The Apprentice, America’s Next Top Model, Project Runway and American Idol have raised eyebrows. The FCC states that fans of AI, including millions of 2- to-11-year-olds, were bombarded with 4,151 product placements in the first 38 episodes this year. As a result, the FCC is devising a plan by which consumers will be told when companies have paid to use their products as props. (note: The Nielsen chart to the right only covers the first 29 episodes.)

To improve disclosure, the FCC will consider requiring “notices similar to what political candidates must say before or after campaign ads.” The agency will also “examine whether embedded advertisements violate FCC rules on children’s programming, which require a few-seconds break in between the show and an ad.” And, commissioners will “look at whether new product-placement rules need to be extended to cover cable programmers, which are currently exempt.”

It has been reported that three advertising industry trade groups urged the FCC to downgrade the Notice of Proposed Rulemaking (NPRM) to a mere Notice of Inquiry (NOI), an investigative procedure that cannot lead to rulemaking. The commission has not yet announced whether it will adopt an NPRM or an NOI.

According to the Wall Street Journal, Hollywood writers have recently complained about increased placement, particularly when asked to write product pitches into scripts. In the TV drama American Dreams, sources say the writers were told to rewrite several scenes to give Oreo Cookies a more prominent role. More industry insiders, who prefer to remain anonymous, admit to the WSJ, “it’s scary when a brand’s financial investment in a show gets them to rewrite the scene around a product.”

Of course, sometimes, the product placement was there long before screenwriters entered the picture – and in some cases it was not paid at all. Breakfast at Tiffany’s and Miracle on 34th Street come to mind.

Some don’t believe product placement has gone haywire, but they do say the industry needs a governing body to keep an eye on things. “The reality is if I’m watching a show and I feel like every other second they try to hock a brand to me, I’m going to flip the channel,” says Wes Brown, partner at research firm Iceology. “That’s the beauty of choice.”

Now, I am a believer in good product placement. When a relevant brand is smoothly integrated into a scene or program, it can be extremely powerful. As I’ve acknowledged here before, even I am not immune to that box of Special K sitting on the kitchen counter ofAmerica’s Next Top Model. And, just recently, while sobbing my way through an episode of Extreme Makeover Home Edition, I caught myself thinking, “I should get a Sears credit card for house stuff.”

So, let’s take a quick look at some examples of product placement on steroids. The movie Transformers, entertaining though it may be, is clearly a feature-length commercial for Hasbro. There was so much placement that by the end of the film, I was more distracted with counting the number of brands than watching the movie. From The Strokes tee-shirt Shia wears throughout to the Nokia phone he uses, and the discussion about who makes Nokia (the Swedes, apparently) plus, Radio Shack, Apple, Sony, Coke, Visa, eBay, PayPal, Chevy, Pontiac, Dodge, and Porsche; the movie was an orgy of brands.

Many have reported that the product placement in Sex & the City: The Movie was beyond anything we’d seen to-date. In fact, Vanity Fair sent two reporters to watch the movie and count the number of product placements built-in. They reported twenty-six different clothing and accessory designers; eight stores and services; seven gadgets (including Carrie’s Apple computer, an iPhone and a Blackberry); seven publications; seven drinks and snacks; five beauty products (like shampoo and moisturizer); and eight places or transportation brands (like American Airlines, Mercedes-Benz and the Four Seasons Hotel). The movie, in fact, proved to be such a prominent vehicle for advertising that a New Line Cinema executive dubbed it the “Super Bowl for women.” Likewise, there was so much demand for the fictional designer bag rental site featured in the film, that the site Bag, Borrow or Steal has become a reality. (please note correction below). Now, anyone familiar with SATC knows these characters have always been obsessed with brands, so the presence of these products made sense; overboard, though it may have been.

The best product placement is believable and subtle. I don’t know about you, but I certainly groaned when Iron Man’s Tony Stark, having just returned from months of imprisonment in the Middle East, insists he wants a hamburger and the next shot shows him eating Burger King.

Placement becomes a problem when it doesn’t work. And Iron Man’s BK bit is a great example. My pal, Patrick also noticed it and whispered to me, “a gazillionaire wants a burger and goes to BK?” It was so unbelievable, it pulled us out of the film and has us discussing the many other really good burgers he could have had. In other words, that expensive product placement only made us think about how lousy a BK burger is. Not exactly the reaction they were going for, I’m sure.

The magic of good product placement is that is is subliminal, even if it is scripted. If you don’t notice it or see it only in your mind’s eye, it works. I can’t imagine anything less subliminal than Ryan Seacrest listing every brand behind American Idol in his “off the cuff” delivery.

In truth, regardless of FCC disclaimers, it’s not likely that product placement and brand integration will go away any time soon. The practice has been around since the beginning of mass media like radio and television. In the 1950s and 60s, brands sponsored the entire show sandwiched between two commercials. “Geritol presents Twenty-One!” In fact, the disclaimers the FCC is suggesting sound like a return to these early sponsored-programs like the “Chesterfield Supper Club with Perry Como” a show brought to you by Chesterfield cigarettes. Or, “The Dinah Shore Chevy Show.”

We all know conventional advertising has lost its effectiveness. People fast-forward through commercials, so brands are forced to come up with creative ways to reach consumers.

In some ways, the abundance of products in film and television (and songs and computer games and Second Life…) is merely a reflection of reality. We are a society obsessed with brands. As I write this, I am in a Starbucks. I’m on a Mac with the Apple logo glowing brightly for all to see. The man next to me is listening to his iPod. Another customer has her Sony Visio. The guy in the corner is displaying the Nike swoosh on his hat. Another fella has Hilfiger across his chest.

Fact is, we are a brand-loving society. Product placement is just a part of who we are and how we approach consumerism. Does anyone really believe Randy, Paula and Simon are drinking Coke or that the AI kids really love those Fords they sing about? Probably not. But, then again, I did apply for that Sears card.

CORRECTION: BagBorroworSteal.com has been in business for four years and did not pay for the placement in SATC. (Please see the comments section). Thank you to Jodi Watson, the company’s CMO, and other readers for this correction. Your diligence is much appreciated.

See’N'Search Product Placement

In January, I predicted plinking to be the next big thing in consumer-related new media. Plinking, which stands for product linking, is the act of embedding a product or service link in an online video so viewers can purchase a product directly from the video they are watching. Now, Samsung has launched its own version of plinking with See’N'Search. Their application takes existing plinking away from just the web and onto our TVs as See’N'Search automatically scans TV programming for keywords and generates links that are accessible by jumping to a different menu with the remote – no keyboard and mouse required.

So, while watching your favorite American Idol performance, you can instantly link to the AI web site where you can buy that outfit the judges are so conveniently raving about.

What makes Samsung’s application so interesting is unlike plinking, which is limited just to the products on the screen, See’N'Search will pull up information on the actors as well as whatever they are discussing in the show. So, when Kramer says to Jerry, “How can you not like Junior Mints? It’s chocolate. It’s peppermint. It’s very refreshing,” viewers will be able to buy some right then and there. Okay they probably won’t click on Junior Mints; I just wanted to use that quote. But, for some products this could create a new revenue channel and instant ROI for marketers. Plus, it could enable us to finally measure the difference between sight-line and the more costly scripted product placement.

I also wonder if this would enhance ROI on press coverage. If while watching a broadcast news clip, customers could link to our client’s products or services, our campaign measurement would be forever changed.

Samsung hasn’t said when See’N'Search will be available to the public. But, I maintain this is going to be a fascinating year for product placement. And I, for one, can’t wait to see what’s to come!

Trends in Product Placement

JANUARY 23, 2008

Apologies for not posting for a while; I was laid up with the flu and am just now back to my ol’ opinionated self. So here goes: I wanted to take a moment to talk about product placement.

During the holidays I watched (for the first time) the original Miracle on 34th Street. If you haven’t seen the film, I highly recommend it. Without too many spoilers, the story centers around a Macy’s Santa Claus who claims to be the real thing. During the movie, we see children asking for presents that have sold out. Although the Macy’s manager gives Santa a list of alternate toys to recommend, Santa, instead, sends the kids/parents to other stores carrying the toys. At first management is appalled. But, the goodwill Santa creates for Macy’s wins out and soon Macy’s is milking the publicity of their “Christmas spirit.”

Well, after watching this, I was intrigued. Was this the first recorded case of product placement in film?

According to this NY Times article , Macy’s did not pay for the product placement as that was simply was unheard of in 1947. But, this film is widely considered to be the “godfather” of placement to come as Alan G. Millstein says in this article, the film “has probably brought Macy’s more good will and publicity than tons of their advertising over the years.”

Today product placement is so common, most of us don’t even notice it anymore. Although it is one of the most difficult aspects of PR to measure, I can tell you from personal experience that it works. Bear in mind, I am a PR professional who identifies product placement deals for clients and yet, while watching America’s Next Top Model, I noticed a box of Special K on the kitchen counter. I caught myself thinking, “I should get some Special K, if these skinny girls are eating it…” Never mind that Kellogg’s paid for that box to sit there. Never mind that these models exist on a diet of water and cigarettes and they’ve probably never touched the cereal, it still registered with me.

One of my favorite films in the past few years was an adaptation of my favorite author’s book, Thank You For Smoking. In the film, cigarette lobbyist, Nick Naylor craves a cigarette after seeing John Wayne light up in a movie. He then goes to Hollywood to “put the sex back in cigarettes” by finding product placement opportunities for tobacco in films. The result is a hilarious scene with Rob Lowe where they come up with a new brand of cigarettes to coincide with the film’s release. I wonder if we’re really that far from that parody.

Then, of course, there are films that are nothing but product placement; i.e. Hasbro’s Transformers. Of course the toys were there; the film is about toys. But, beyond Hasbro, this film was a masterpiece of product placement: from The Strokes tee-shirt Shia wears throughout to the Nokia phone and the discussion about who makes Nokia (the Swedes, apparently) plus Radio Shack, Apple, Sony, Coke, Visa, eBay, PayPal, and of course, Chevy, Pontiacs, Dodge and Porsche. I’ll bet the entire budget plus P and A was paid in full by the placement, which makes the profit earnings even more fantastic!

People just aren’t watching commercials anymore so product placement is one of the surest ways to reach your target audience. And, if your product is pivotal to the story (ala the Fedex commercial that was Cast Away; the AOL spot that was You’ve Got Mail, etc.) then you can really hit the mark.

It’s not just in film and television. I’ve had much success creating placement opportunities that actually generate revenue in Second Life and many brands are leveraging video games and even pop songs. I read recently where Fergie was offering the lyrics of two songs on her next album to the highest bidder!

It’s a brave new world of placement, ladies and gentlemen. Ever wonder why the American Idol judges often comment on how good the contestants look and Simon spends 5 minutes telling that hot young singer that he loves her outfit? Everything the contestants are wearing is for sale via the AI site. Not to mention, the music video/commercials the contestants make for Ford during each show and the Coke the judges drink while making their little quips. American Idol has redefined product placement!

True, placement remains one of the most expensive tactics in PR and it’s still the most difficult to prove ROI. But, measurement can be done–just look at some classic examples.

—– 1982’s ET helped launch Hershey’s new candy Reese’s Pieces. Instead of paying Universal for the placement, Hershey’s sponsored $1 million worth of co-branded advertising for the film. The result: sales of Reese’s Pieces increased by 80%.

—– Remember Tom Cruise drinking Red Stripe in The Firm? Yeah, okay, me neither. But, within a month of the film’s release, sales of the beer had increased by more than 50% in the U.S., and Guinness Brewing Worldwide acquired a majority stake in the brewery just a few weeks later for $62 million.

So, with all this in mind, what is the future for product placement? As is the answer to just about everything these days: the Internet and CGI games.

According to Forrester, advertisers are much more interested in the $24 billion video game industry than they are in TV. Spending on in-game placement was estimated at $300 million last year, with projections of $1 billion in spending by 2010. 66% of males 18-34 own at least one game console, as do 80% of males ages 12-17. In 2006, 62.3 million game consoles were sold. Market researchers anticipate that this number grew by 26% during 2007.

Currently, there are over 148 million gamers. As gamers age, become parents and continue to play games, older demographics become more highly represented while increasing the overall reach of the video game medium.

And, according to a Nielsen study, product placement adds value to the games! 70% of gamers surveyed considered it a positive feature that increased the realism of the game. Studies have also shown that short-term recall rate of brand names in video games is upwards of 40%, with sports games taking the lead with a 54% brand recall rate.

I also anticipate that Second Life and other virtual communities are going to continue to become hot spots for PR pros. Reverse product placement is a growing trend in the world of avatars. American Apparel launched a line of jeans in Second Life several months before launching them in its real-world stores. And, last year, Starwood Hotels and Resorts launched a sub-brand called Aloft in Second Life shortly before it appeared in the real world. It will be interesting to see what kind of ROI they report on this.

Finally, with more people getting their TV fix on YouTube, I foresee plinking to get some serious attention in the coming years. Companies like Entertainment Media Works have pioneered the tactic and — although it hasn’t become as prolific as using video games and even virtual communities, mark my word — as we begin to see the conversion to Internet TV, plinking will be the new buzz word.

Let me know what kind of successes you’ve had with PP and what trends you see taking form.

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