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Brand Management Content Marketing Instagram Instagram Social Media

Instagram Now Allows Up to Five Bio Links

Instagram announced the launch of one of its most highly requested feature updates, allowing users to add up to five links in their IG bio.

This expanded capacity will make it easier for creators and other users to promote their passions, causes, brands, personal business, and more, driving more traffic to their accounts.

Users can now see the number of links available in an Instagram bio, and when they tap on it, they will see a Linktree-like overview of the different link options that the account has enabled.

This new feature within the app itself may lead to a decrease in paid subscriptions to third-party apps, which previously served as the primary option for users to aggregate their external links.

However, some businesses may still prefer third-party tools that offer branding and more link display options. With this new feature, brands and creators can drive traffic to various URLs to maximize their presence on the platform.

It’s surprising that Instagram took this long to implement this feature since it was being tested since 2021.

To add multiple links to your IG profile:

  1. Go to ‘Edit profile’
  2. Click on > ‘Links’ >
  3. Select ‘Add external link’ and drag and drop to arrange the links in the desired order.
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Brand Management

Why Logo Design Matters: A Georgia Elementary School is Under Fire

Logo design is a unique art.

There are some logos that are pure genius – especially the ones in which brand messages are hidden, such as the Spartan hidden in the Spartan Golf Club design, or the Bronx skyline within the Bronx Zoo logo, and of course, the arrow within the FedEx logo.

Then, there are logo designs that are so egregious, I simply cannot fathom how they passed what had to be at least a few layers of approval.

Embarrassingly, one such design has emerged from an elementary school in my hometown of East Cobb County, Marietta, Georgia and is (rightly) causing a PR headache for the district.

It seems East Side Elementary School either has administrative staff who are utterly oblivious to history – which is not a good sign for educators – or their staff deliberately embraced Nazi imagery considering their new logo is a near exact replica of the Nazi War Eagle. Even the “ES” for East Side looks like a swastika in the context of the Nazi eagle.

There are so many things wrong with this logo – the first, of course, that it is a Nazi symbol used at a time when neo-Nazis march freely through the streets in this country shouting their hate.

Of course, the school says this similarity is accidental. A district spokeswoman issued the following statement:

“Yesterday, we learned of concerns about a new logo at East Side Elementary. The roll-out of this logo has been halted, and we are immediately reviewing needed changes. We understand and strongly agree that similarities to Nazi symbolism are unacceptable. Although this design was based on the U.S. Army colonel’s eagle wings, stakeholder input has been and continues to be important to our schools. We appreciate those who took time to share their thoughts and will make sure all input is reviewed as changes are considered.”

This leads me to the second thing that’s wrong with this logo: ignorance of the past.

Now, if the school wants to put the blame on a junior designer, something they claimed in earlier statements, that just proves the need for continued education and to stop the current whitewashing of history.

This is the take of Dov Wilker, the regional director for the American Jewish Committee, who doesn’t think the antisemitic imagery was intentional.

“What it demonstrates to me is a lack of overall education about global issues and historical facts. The ignorance that we see when symbols like this are adopted is really scary and something that we should be very concerned about for our community and for the future. My question for the school district really is: ‘How are they going to use this as a learning opportunity for the schools — and the students and the teachers and the employees of the district —  as they come back to school?'”

I’d also add that even if a junior designer who was ignorant of the logo’s meaning created it, does that mean the principal and school administrators were equally ignorant of the symbol? If so, then Wilker is absolutely right that education is needed for the teachers as well as the students.

Beyond that, I’d add that the logo design itself – even without the Nazi similarity – does not fit the audience, which is the number one mistake in logo design. The district claims the logo was based on a “U.S. Army colonel’s eagle wings.”

But, this is an elementary school. It’s not a military school. These are little children. Generally mascot designs for elementary schools are more cartoonish. They are usually fun and colorful.

This design is harsh and cold and – as the district said – militaristic. None of these adjectives fit with an elementary school.

So, what’s the lesson here?

1. Always design for your audience. If your audience is children, keep the logo light, bright, colorful and fun. If you’re designing for a corporate brand, make it eye-catching and professional, but always consider the message you want to convey. Whatever your brand, you want to ensure your logo is appropriate for your business.

2. Think about the meaning of the colors you use. If you want to evoke trust, use blues; for energy, try red. In fact, consider the psychology of color design when selecting your design.

3. Keep it simple. Your logo needs to be memorable and easily understood at a glance. Good logos deliver something unexpected and are unique without being complicated.

4. Avoid trends. An effective logo should be timeless and should avoid trends. It should last the test of time. How will your logo look in 10 years time?

5. Keep it versatile for resizing. A good logo can be used in a variety of sizes and should still convey your brand’s image in back and white.

6. Always consider the implications of your designs – think about what your design evokes, something the East Side Elementary School certainly should have done.

Categories
Brand Management Crisis Response Public Relations

How To Ruin Your Good Guy Image With One Slap

At last night’s Academy Awards, we saw a man destroy the “good guy” image he’d spent decades curating.

The story goes like this: Chris Rock was presenting the Oscar for Best Documentary. As with most presenters, he delivered a little monologue before presenting. Usually, these monologues are not written by the presenters (even when they are comedians). Rock said of Jada Pinkett-Smith, who was sporting a bald head at the event due to alopecia, “Jada, I love ya. G.I. Jane 2, Can’t wait to see ya.” The implication of the comment was that she’d shaved her head for a role in a sequel to the 1997 movie.

Apparently offended by the comment, Will Smith, Jada’s husband, walked onto the stage and physically assaulted Rock in front of millions by slapping him across the face and yelled, “Keep my wife’s name out your f—ing mouth!” as he took his seat.

A clearly startled Rock responded, “Wow, dude, it was a G.I. Jane joke,” to which Smith replied once again, “Keep my wife’s name out your f—ing mouth!”

Ever the professional, Rock replied “I’m going to, okay?” Then, addressing the shocked and silent audience, “That was the greatest night in the history of television” and he went on to present the award. In fact, some are praising Rock’s response to the assault and calling him out as the better man.

Personally, I agree.

Not a Funny Joke, But Still …

Now, to be clear, it wasn’t a funny joke on its own as it referenced a decades-old movie that most younger viewers likely have never heard of and, even if they had, it was rather bland humor. I’d also add that it was crummy comment considering Pinkett-Smith’s recent revelation that she suffers from alopecia. And, illness or not, the man behind the brilliant documentary Good Hair should have known better than to make a joke about a Black woman’s hair.

That said- it was just a bad joke at the Oscar’s. The show is full of bad jokes at the celebrities’ expense – that’s the whole point of the hosts’ and presenter’s monologues – to mock the uber-rich as they bask in their own glory. Plus, this was was a business event—can you imagine standing up at a business event and assaulting a colleague in front of the entire industry?! It simply was a massive overreaction and a violent one at that.

Of course, Smith went on to win the (much deserved) Oscar for Best Actor for his performance in King Richard – a win that will now forever be marred by his violent tantrum just moments earlier. In his acceptance speech, he tearfully apologized to the Academy and the audience (though notably not to Chris Rock) then went on to say that he was protecting his wife and (unironically) said he is “a vessel of love and peace.”

The PR Perspective

Breaking this down, I have to say – from a PR perspective – this was an insane move from Smith. For the record, I’ve been a fan since he was the Fresh Prince. I thought he should have received the Oscar for The Pursuit of Happyness and I was so happy to see his win for King Richard. My husband and I are also big fans of Smith’s show Welcome to Earth.

But, this is a man who has spent decades fostering a carefully crafted image as the “nice, goofy guy” and he just damaged that persona in an instant. I’d also add that African-American men, in particular, are forever combatting an assumption of violence and aggression and often must over-compensate with calm to assuage the fear society has historically had of them. Smith’s behavior only reinforced that negative stereotype.

Another consideration is this was the first time in the history of the Academy Awards when the show was produced entirely by an African-American team. So, this kind of behavior – under that circumstance – only serves up more hurdles for a community that already faces daily battles against the “angry black person” image. I really think Smith’s actions caused much more damage than good.

Some have cheered Smith’s behavior and echoed his statement that he was “protecting his wife.” But, protecting her from a joke – not even a funny joke – that few would have remembered?

Smith’s own son tweeted “And, That’s How We Do It” in support of his father’s violent outburst.

From a PR perspective, this behavior revealed Smith to be an immature bully – something I would never have believed until now, And it’s odd to claim that violence is the best way to handle being offended. In fact, using the “Kayne defense” that he has to “protect his family” only made the moment even more surreal and more than a bit misogynistic.

One has to ask, would Smith’s defenders have the same reaction if Oscar host Amy Schumer was assigned that joke and Smith smacked her across the face? If that would be unacceptable, why is it okay to hit Chris Rock?

It should come as no surprise to any PR pro that according to The Hollywood Reporter, Smith was spotted consulting with his PR rep during a commercial break after the assault. And, Ramin Setoodeh, the executive editor of Variety confirmed that Will Smith’s publicist came over and talked to him at the last commercial.

Reports indicate that Smith went on to celebrate his Oscar win at the after parties like nothing happened. Perhaps this won’t tarnish his reputation, but at the very least, his win will be forever tied to his tantrum and headlines will likely question his mental health over the next several days.

Categories
Brand Management Consumer Habits PR Blunders Public Relations Social Media

SHERWIN-WILLIAMS misses an opportunity to grow NEW AND YOUNGER brand fans by firing employee who created a large online following

Ever since social media came into being in the mid 2000’s, I’ve been preaching on this blog that companies need to lighten up and loosen the grip they have on their brands in order to engage naturally and spontaneously with true fans. It seems Sherwin-Williams didn’t get the message that brand engagement is good and viral brand engagement with new, younger customers is exceptionally good.

You see, a college student and part-time employee, named Tony Piloseno, was fired for creating TikTok videos showing him mixing paint and drawing in 1.4 million viewers for the brand. His viewers, by the way, are in the coveted Gen Z category, most of whom had never even heard of Sherwin-Williams before watching his videos.

Piloseno worked at Sherwin-Williams store for more than three years before pitching the idea to the company to enhance their social media presence. He originally shot videos of the paints he was already mixing for customers. Then, he started purchasing paint on his own and staying late to create original mixing content.

He told his employers that his viral account on TikTok was gaining a significant following and suggested @tonesterpaints is an example of what Sherwin-Williams could do on social media, hoping that they would let him market the brand to a younger audience. While his immediate supervisors loved what he was doing, they recommended he contact someone in the corporate marketing office.

At first, the company ignored Piloseno’s pitch and then someone on the corporate marketing team told him there is no need to see the presentation since “there weren’t any promotions going on.” Eventually, he was fired, according to BuzzFeed News. Sherwin-Williams first accused Piloseno of stealing and asked him if he was filming the videos in-store when customers were around. He explained that he purchased the paint he used for his videos and shot the videos after his shifts ended.

The company later claimed that the videos of him mixing paint colors were made during working hours and he was fired on the basis of “gross misconduct” that included “wasting properties and facilities” and “seriously embarrassing the company or its products,” according to termination papers obtained by BuzzFeed News.

Piloseno is now trying to make a full-time job out of his mixing paint account and he is currently working on a logo and bought a domain name for his own website in hopes to sell his own paint products, according to BuzzFeed News.

This is such a good example of a big brand’s social media blunder. Sherwin-Williams’ marketing team should have recognized that one of their own employees was creating an entirely new connection to a younger swath of customers. Embracing Piloseno’s TikTok channel and encouraging him to create more content could have further endeared the brand to younger customers and helped drive sales. Instead, they’ve gained infamy among the same customer segment as an old school brand that just doesn’t get it.

The moral of the story is – loosen your grip on your brand. Embrace brand fans. Sure, you will want to create a process around their content and ensure it meets your brand’s guidelines, but don’t dismiss an opportunity just because you, yourself, didn’t create it.

Categories
Advertising Brand Management Guerilla Marketing Marketing Marketing Strategy PR Blunders Public Relations

FOUR SEASONS LANDSCAPING COMPANY JUMPS ON OPPORTUNITY TO GENERATE REVENUE AND BRAND AWARENESS

Unless you’re living under a moss-covered rock, you know that Joe Biden has won the U.S. presidency. You’ve likely also seen the bizarre press conference Trump attorney, Rudy Giuliani held at the Four Seasons Total Landscaping Company, which is (appropriately) next door to a porn shop and across from a crematorium in a faraway, industrial part of Philly.

Clearly, the Trump administration and/or Giuliani thought they were booking the Four Seasons Hotel for this presser, as evidenced by a tweet from the soon-to-be-former President announcing that the event would take place at the lavish hotel. The mistake brought some much needed levity to Giuliani’s baseless claims of election fraud.

But, if there is a bright side to be found in the situation, it’s in the quick thinking of the Four Seasons Total Landscaping Company’s marketing team, who are taking advantage of their company’s sudden fame.

In just two days after the presser, the Four Seasons Total Landscaping Company began selling merchandise ranging from tee-shirts and ball caps to stickers. Most of the merch bears their name and logo with a simple American flag. But, some products doubled down on the tongue-in-cheek situation with phrases like “Make America Rake Again” and “Lawn and Order.”

The company has even released a Zoom background of their parking lot where the unusual press conference took place.

What I find most impressive about this, is not just the speed at which they launched the merch and marketing, it’s that they’ve managed to do so without offending anyone in this era of uber-sensitivity and outrage. The landscaping company has not “taken a side” with any of their activities – including hosting the event. None of their merchandise reflects support for either political party and when asked about the event, their official statement perfectly straddled both parties and focused on American pride.

Four Seasons Total Landscaping issued a statement on its Facebook page on Sunday morning, saying, “Our team at Four Seasons would have proudly hosted any presidential candidate’s campaign at our business. We strongly believe in America and in democracy. We hope that our fellow Americans can join together and support all local small businesses during this time.”

Well said and well played, indeed. Y’all need to give your marketing team a raise for this one!